| Frequently Asked Questions
Pre-Sales Questions
Is there a minimum time contract/commitment?
How soon will my account be set up and ready for use?
Do I have access to update my site 24 hours a day?
Can you register a domain name for me? Can you set up domains other than .com, .org, and .net?
Is bandwidth monitored?
Do you host Adult sites, warez sites or sites containing illegal material?
Is my site backed up and how often?
How fast are your connections?
What are your server specifications? Technical Questions
I changed my control panel password and now I can't get in.
How do I get my email?
I want to get started, but my domain name hasn't transferred/isn't in the database yet. How do I do it?
What is the path to perl?
Where should I put CGI scripts for my domain?
I uploaded my files, but I don't see my page? Account and Billing Questions
Can I upgrade my plan or features later?
How can I change my account or billing information?
What happens if I go over the bandwidth limit for my account?
What is the cost for additional features?
How do I cancel my Account?
What about billing and overdue policies? Answers
Is there a minimum time contract/commitment?
Not at all. You can pay monthly, quarterly, or yearly. You can also cancel at any time. Any payments received are non refundable. Please see our Terms of Service for further information regarding this.
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How soon will my account be set up and ready for use?
Account orders are placed in a queue and are processed in the order in which they are received. Your site can be uploaded to our servers as soon as your domain name resolves to our servers DNS, usually within 24-48 hours.
[Back to top] Do I have access to update my site 24 hours a day?
Absolutely. Whether you're a day person or a night owl, your site is available for you to update.
[Back to top] Can you register a domain name for me? Can you set up domains other than .com, .org, and .net?
We can register .com, .net, .org, .info, .biz, .us, .name and now .in names with you as the registrant.
[Back to top] Is bandwidth monitored?
Yes! In order to provide the best possible service to all of our clients bandwidth and CPU usage are monitored. Technically speaking, there is no such thing as "unlimited bandwidth" and CPU usage. Beware of companies offering such services. They are usually overselling the server in the hopes you will never use all that they offer. We partner with our accounts in order to make the best recommendations to help their businesses and personal websites grow. Our prices are based on your usage and the best packages that will fit your needs.
[Back to top] Do you host Adult sites, warez sites or sites containing illegal material?
We DO NOT offer adult hosting or anything that is illegal. Please see our Terms of Service for policies regarding this.
[Back to top] Is my site backed up and how often?
It is the clients responsibility to do all backups of their site. If, in the unfortunate event, something happens to your files, it is your responsibility to have a local copy of your files. We are NOT held liable in any way for any files, money, time, effort, etc.. lost due to this unfortunate event. Furthermore, if your files are lost, we will attempt to restore them as a gesture of good faith, but make no promises what so ever about whether the files will be brought back successfully or not. Again, back ups are the client's responsibility.
[Back to top] How fast are your connections?
Our servers are located in the Network Access Corporation (NAC) Network Operations Center (NOC) in Houston, Texas. The network is monitored around the clock. NAC offers multiple Gigabit connections to multiple internet backbones.
[Back to top] What are your server specifications?
Our newest servers feature Dual Intel Xeon 3.0GHz processors with 4GB Ram and 10k RPM hard drives.
[Back to top] I changed my control panel password and now I can't get in.
Passwords are case sensitive and are limited to 8 characters. If you entered a password longer than 8 characters please try entering the first 8 characters when logging into your control panel.
[Back to top] How do I get my email?
If you're familiar with your email client's setup, use the following information to retrieve email from your POP account. You can also use the automatic email set-up function in the control panel. This will allow you to automatically configure your email for Outlook or Outlook Express. A great tool not offered with most web packages.
Incoming mail (POP3) server:
mail.yourdomain.com
Outgoing mail (SMTP) server:
mail.yourdomain.com
Your username is your email address.
[Back to top] I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it?
After your domain is fully propagated through the system, you can upload to yourdomain.com via FTP or FrontPage Extensions.
[Back to top] What is the path to perl?
#!/usr/bin/perl
[Back to top] Where should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin folder, for your domain. Be sure to follow the instructions for the script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script.
[Back to top] I uploaded my files, but I don't see my page?
If our default "Welcome to the Future home of", index.html, has not been replaced by another index page, then anyone going to yourdomain.com will still see that page instead of some other home page. This is the order in which the web server looks for a page to put up as the "home" page: >DirectoryIndex: index.html, index.shtml Just delete the index.html file and anything after it in this list will then come up automatically. Notice that "home.shtml" is NOT on the list and so will not show up as your home page. You would need to rename it.
[Back to top] Can I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to a new plan. There is no set up fee for upgrading.
[Back to top] How can I change my account or billing information?
If you need to update your account or billing information please contact usthrough the Customer Support link.
[Back to top] What happens if I go over the bandwidth limit for my account?
If you exceed the bandwidth limit for your account the overage amount will be automatically billed at a rate of $3 per gigabyte per month.
[Back to top] What is the cost for additional features?
You can add additional features to the plan that you signed up for. Below are the rates for some commonly added features. Disk space - $5 per 100meg per month. POP 3 email address - $1 per address per month. If you need multiple addresses added please contact us for bulk rates. Bandwidth - $3 per gigabyte per month.
[Back to top] How do I cancel my Account?
You can cancel your account at any time.There are no cancelation fees, and no notice is required. Just cancel your subscription payment through your Paypal account. We cannot cancel the subscription for you. It is the account owners responsibility to cancel subscriptions and any fees paid to that point are non-refundable, unless cancelation is made within 30 days of opening the account. Please see our Terms of Service for further information.
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What about billing and overdue policies?
Accounts will be given a grace period of 7 days, if payment is not received within the grace period your account will be deleted from our servers.
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